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3DPlanView FAQs

Check our FAQs below.  If you don't find what you are looking for then please contact us and let us know what you think we need to add.  We appreciate your time in providing us feedback.

In what format are the 3D rendering projects delivered?    Each Client will have their own "Client Page," which is gives each client his own private URL on the www.3dplanview.com website.  All 3D Rendering products will be posted there for viewing. Zip folders of your renderings will be posted for  quick download.  If you purchase a MLS compatible Virtual Tour, your tour link will also be posted.
 

I have purchased a set of custom 3D renderings based on my own floor plan.  May I make copies of these images?  Yes.  Please view our terms and conditions page.  Custom 3D images are presented on your own client page.  Since the project is of your personal, one of a kind blueprint, you may make copies and allow others to download the images. 
 

Can a customer buy a 3D virtual tour  or a slide show video without a 3D rendering package?  No, virtual tours and slideshows are made from 3D renderings.  3D renderings must be created first, then a tour can be made from them.
 

What is a VRML.  Will a VRML come with my 3D rendering project?  VRMLs are available to purchase for some, but not all, projects.  Review this VRML info and let 3DPlanView know if you are interested in purchase of a VRML for you 3D project.

Try a SAMPLE VRML now!
 

How long will a my 3D rendering project take?  That depends on the case load at any given time.  3DPlanView is a boutique company that prides itself on personal service with each client.  Your project will be bid, given a projected start date, and put in queue.  You will be billed an initial down payment invoice and be assigned to a 3DPlanView artist who will be your point of contact for personal one-to-one service.
 

Who is responsible for sending the design details to 3DPlanView?  The client is responsible for making sure that 3DPlanView has all the materials (tiles, flooring, wall coverings, fabric etc.) in the form of .jpgs and or links to photos on the internet. These materials must be submitted in a timely fashion so that an accurate quote can be given.  View more information on images needed for custom materials.
 

Will a 3D rendering project take longer when many items and materials are being matched?  Yes, but the customization process can be stream-lined if the client submits required information and answers questions promptly.
 

What is the difference between a similar match and an exact match? 

A similar match is based on a client submitted photo of a room or building. The client will list the things in the photo that they like and want in their 3D rendering.  3DPlanView will use the photo as inspiration and install very similar products into the 3D project.  Similar products, but not exact.

An exact match is more specific.  An exact match can be made only if the client submits a suitable photo of the product.

• Example:  Client wants to see what that a particular hardwood floor will look like before he buys it. 

  • Client takes a photo of the hardwood floor

    • Stand on ladder

    • Point camera directly down, perpendicular to floor

    • Take photo in a brightly lit room without flash

    • Take photo in an area that has no reflections or shadows.

    • Make note of the real life size of the hardwood floor shown in the photo.  A section at least 4 foot by 4 foot would be best.
       

  • 3DPlanView will use the client's photo to create a very authentic hardwood floor in the 3D renderings that will be an exact match to the product (given the limits of color shown by a monitor.)

The request for quote form is very long.  Do I really need to fill in the whole form?  If all the questions on the form are answered, 3DPlanView will have the information needed to give you an accurate quote quickly.
 

Does 3DPlanView accept every job offered?  No.  3DPlanView only takes on the jobs that are a good fit for both 3DPlanView and the client.  There are times that our schedule is booked. There may be a delay to start the project. If the client can wait and the project is a good match, the project will be accepted.
 

What makes a project a good match for 3DPlanView?  3DPlanView focuses on residential projects and small commercial projects, below 10 stories. 
 

How do I pay?  Our standard procedure is to send an electronic invoice via email.  When you get the email you will be provided a link to the invoice.   It will connect you through PayPal who manages our payment services.   You do not have to be a PayPal account holder, or open up a PayPal account to complete the transaction.  Check out our payment options for more info.
 

What is your privacy policy?  Visit our privacy policy description.
 

What other terms and conditions are involved in the 3DPlanView process? Visit our terms and conditions page.

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