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3DPlanView FAQs

Check our FAQs below.  If you don't find what you are looking for then please contact us and let us know what you think we need to add.  We appreciate your time in providing us feedback.

1. In what format are the 3D Designs delivered?    This depends on the product that you order from 3DPlanView. 

2. I have ordered one of the 3DPlanView stock floor plans.  In what format will it be delivered?  A Stock 3DPlanView set of renderings will be sent to the customer on a DVD.  DVD can be viewed through your PC or DVD player connected into your home audio/video system.  Stock 3D renderings will always be on copy-protected DVD.  

3. I have ordered a set of 3D renderings based on my own custom floor plan.  How will it be delivered to me?  A client who has submitted a custom floor plan will have their own client page created for them.  Their images and or videos will be posted to their client page.  Images will also be posted in the form of a .zip file for quick download.  Custom 3D images may also be requested in DVD format for an additional fee. 

4. Can I make copies of the product?  This depends on the type of product purchased from 3DPlanView.  See faq 6  & 7

5. I have been sent a stock floor plan set of 3D renderings.  May I make a copy of this DVD?  No, stock DVDs are copy protected.  You may not make copies without written permission from 3DPlanView LLC.  Price per DVD copy will need to be negotiated.

6. I have purchased a set of custom 3D renderings based on my own floor plan.  May I make copies of these images?  Yes.  Please view our terms and conditions page.  Custom 3D images are presented on your own client page.  Since the project is of your personal, one of a kind blueprint, you may make copies and allow others to download the images. 

7. Can a customer buy a 3D virtual tour slide show without a 3D rendering package?  A 3D virtual tour must be purchased in addition to your 3D rendering packages, not as a stand alone product. 

8. What type of virtual tour or video can be created for my custom floor plans? Two types of video .wmv files are offered by 3DPlanView.  One type of virtual tour is made from a series of edited, panoramic still photos.  A motion video is created with these edited images via a pan and zoom process producing a convincing motion effect. Beginning in 2008: 3DPlanView will offer true walkthrough animated virtual tours, with or without radiosity.  These animations will be more expensive to produce and will be priced on a case by case basis.

9. I was told there would be a VRML made available to me.  What is a VRML and how do I use it?  VRML info and download

   TRY IT NOW!

   Further VRML information and free software download: http://www.parallelgraphics.com/products/cortona/

   VRML 3D Tour trial example for download: http://www.3dplanview.com/california_contemporary_28.htm

    

10. How long will a custom 3D rendering take?  That depends on the case load at any given time.  3DPlanView is a boutique company that prides itself on personal service with each client.  Your project will be bid, given a projected start date, and put in queue.  When work on the project begins, you will be billed an initial down payment invoice and be assigned to a 3DPlanView artist who will be your point of contact for personal one-to-one service.

11. Who is responsible for sending the design details to 3DPlanView?  The client is responsible for making sure that 3DPlanView has all the materials (tiles, flooring, wall coverings, fabric etc.) in the form of .jpgs and or links to photos on the internet. These materials must be submitted in a timely fashion to avoid change order fees. View more information on images needed for custom materials.

12. Will it take longer for a custom 3D rendering when all custom materials are being matched.  The actual time to completion is largely dependent on the speed at which the client submits the needed .jpgs to 3DPlanView.  After custom materials have been gathered the 3D texturing process can proceed.

13. Does 3DPlanView accept every job offered?  No.  3DPlanView only takes on the jobs that are a good fit for both 3DPlanView and the client.  There are times that our schedule is booked. There may be a delay to start the project. If the client can wait and the project is a good match, the project will be accepted.

14. What makes a project a good match for 3DPlanView?  3DPlanView focuses on residential projects and small commercial projects, below 10 stories. 

15. How do I pay?  Our standard procedure is to send an electronic invoice via email.  When you get the email you will be provided a link to the invoice.   It will connect you through PayPal who manages our payment services.   You do not have to be a PayPal account holder, or open up a PayPal account to complete the transaction.  Check out our payment options for more info.

16. What is your privacy policy?  Visit our privacy policy description.

17. What other terms and conditions are involved in the 3DPlanView process? Visit our terms and conditions page.

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